Had a problem with new brake pads that Pacific Trailer could not resolve and I had to call back 3 to 4 times over a five day period to finally hear that the new pads they sold me were a new type but I had to sand off 3/32 to 1/8 to finally stop my rotors from heating up. It took Pacific to ling to call me back. I had to call them. Definitely would recommend them to no one!!